Frequently Asked Questions

Get in touch and let us know what has sparked your curiosity! 

Do you offer a pickup service?

We must certainly do! For those living in Brisbane, you are more than welcome to collect your purchases from the Balance by Bell warehouse. Simply click "Pick up" when checking out.

What is your Shipping Policy?

Balance by Bell currently ships Australia wide and to New Zealand. 
There will be a flat rate charge of $8.00 for standard shipping and $10.00 for express shipping. Items will be despatched the same day your purchases have been made before 4:00 pm (EST), otherwise they will be despatched the morning after. You will receive a tracking number once your order has been despatched and your delivery will take between 1-4 days.

What is your return policy?

You may request a refund or exchange if your product is either damaged or not the correct product you purchased. However, for hygiene regulations and standards if the product has been used you are unable to request a refund or exchange.